- Job Title: Middleware Administrator
- Work location: Navi Mumbai (Ghansoli)... WFH allowed till December 2026
- Domain/Vertical: Financial Services and/or Insurance (Preferred)
- Client: Group Technology
- Job Type: PERMANENT (Full-time and on company payroll
- No. of Working days (Per Week): 5-days week (general shift)

Role Purpose:

- This role combines hands-on Level 3 production support, platform engineering, architecture oversight, performance optimization, and technical leadership.
- The successful candidate will act as the highest technical escalation point for FileNet and BAW-related incidents while driving platform stability, modernization, automation, and operational excellence.

Technical Skills:

- Relevant experience supporting IBM FileNet environments.
- Proven experience administering enterprise-scale FileNet platforms.
- Extensive Level 3 support experience within mission-critical environments.
- Strong SQL and database troubleshooting experience.
- Experience leading complex troubleshooting and major incident resolution.
- Experience with monitoring, observability, and platform optimization.

NICE TO HAVE Skills:

- Experience with IBM Business Automation Workflow (BAW).
- Experience leading technical teams or mentoring engineers.
- Experience with platform modernization and cloud integration initiatives.

KEY ACCOUNTABILITIES/KRAS/KPIS:

Technical Leadership

- Provide technical leadership for IBM FileNet and IBM BAW platforms.
- Define and maintain platform standards, operational procedures, and best practices.




- Guide development and support teams on FileNet and workflow solution design.
- Drive platform roadmaps, upgrades, and continuous improvement initiatives.
- Ensure solutions are scalable, secure, supportable, and aligned with enterprise architecture principles.

Level 3 Operational Support

- Serve as the highest escalation point for complex production incidents.
- Lead deep-dive troubleshooting and problem management activities.
- Conduct Root Cause Analysis (RCA) and implement permanent corrective actions.
- Manage critical incidents and support recovery activities.
- Ensure adherence to SLAs and operational support commitments.

FileNet Platform Administration

- Maintain and optimise IBM FileNet Content Manager environments.
- Administer Content Engine, Process Engine, and related FileNet services.
- Manage and enhance IBM Content Navigator (ICN), including plugin development and configuration.
- Support document lifecycle management, retention, and content services.
- Ensure platform security, resilience, and compliance requirements are met.

Business Automation Workflow (BAW)

- Support IBM BAW workflow solutions and environments.
- Troubleshoot workflow execution failures and integration issues.




- Work closely with business and development teams to improve workflow performance and reliability.
- Assist with workflow implementation, upgrades, and platform enhancements.
- Performance, Monitoring & Observability
- Implement and optimise platform monitoring and observability.
- Analyse Java performance, memory utilisation, thread dumps, and garbage collection logs.
- Investigate and resolve platform performance bottlenecks.
- Develop telemetry, logging, and operational dashboards.
- Drive proactive monitoring and capacity planning initiatives.

Automation & DevOps

- Develop automation solutions using Python and Ansible.
- Support CI/CD pipelines and deployment automation.
- Integrate platform tooling with observability and enterprise monitoring solutions.
- Improve operational efficiency through automation and self-healing capabilities.

Database & Data Services

- Perform advanced SQL analysis and troubleshooting.
- Support DB2 databases and associated reporting requirements.
- Optimise database performance and workflow interactions.
- Assist with custom BI and reporting solutions where required.

Behavioral Competencies:

- Solid ownership and accountability.
- Excellent analytical and problem-solving skills.
- Ability to work effectively under pressure during critical incidents.
- Strong stakeholder engagement and communication skills.
- Self-driven and capable of working independently.
- Detail-oriented with a continuous improvement mindset.
- Collaborative leadership and mentoring capability.

📌 Middleware Administrator (Navi Mumbai)
🏢 Thoughtwavez Consultants
📍 Navi Mumbai