Role & responsibilities

- Application Support & Operations

Possess specialist knowledge of applications and software within the PAS ecosystem

Provide technical support to internal teams and external stakeholders where required

Manage ticketing system (incident, problem, service requests) and ensure SLA adherence and prioritization

Ensure comprehensive knowledge base of issues, RCA, and resolutions is maintained and continuously improved

Identify, troubleshoot, and resolve technical issues reported in the system

Perform root cause analysis (RCA) and implement preventive measures

Ensure high availability, uptime, and performance of all business applications (Core, Peripheral, Portals, Mobile)

Manage incident, problem, and change management processes aligned with ITIL and track service improvement plans

- Technical Capability & System Management

Maintain and update technical documentation, SOPs, and operational procedures

Assist in system integrations and interface troubleshooting

Perform analysis of application functionality and suggest improvements





Prepare maintenance plans and upgrade schedules for systems

Work closely with development teams to enhance application performance

Oversee workplace management (Dev, SIT, UAT, Production)

Ensure capacity planning and performance tuning

- Release & Change Management

Plan and govern application releases, deployments, and rollback strategies

Coordinate UAT, production releases, and post-release validation

Manage change requests (CRs), enhancements, and defect lifecycle

- Vendor & Stakeholder Management

Manage vendors, system integrators, and OEM partners for PAS

Define and monitor vendor SLAs, KPIs, and delivery commitments

Participate in audits, VAPT, and compliance reviews

Define and track KPIs (uptime, defects, SLA compliance, release success)

Drive governance forums (weekly ops review, vendor review, CAB meetings)

Preferred candidate profile

Age Limit Up to 38

Insurance industry experience Mandatory

📌 Chief Manager Core Applications (Mumbai)
🏢 Magma HDI General Insurance
📍 Mumbai