The Head B2B Order Fulfilment owns the end-to-end execution of all confirmed B2B orders. This role ensures flawless coordination across production, supply chain, packaging, dispatch, and sales teams to deliver every order accurately, on time, and in line with customer expectations.

Key Responsibilities

Order Execution

- Own the fulfilment lifecycle from order receipt through successful delivery.
- Ensure order accuracy across quantities, specifications, packaging, and delivery requirements.
- Maintain visibility of all active orders and proactively manage exceptions. Stakeholder Coordination
- Act as the central point of coordination between Sales, Production, Supply Chain, and Dispatch teams.
- Ensure structured communication, alignment, and issue resolution across stakeholders.
- Escalate risks and constraints before they impact customer commitments. SLA & Delivery Performance
- Define and drive adherence to fulfilment SLAs and delivery commitments.
- Monitor on-time delivery performance and lead corrective actions.
- Build contingency plans for peak periods and large-scale orders.

Process Excellence

- Design and continuously improve fulfilment SOPs, controls,



and workflows.
- Drive automation, visibility, and operational efficiency across the fulfilment process.
- Identify and eliminate execution bottlenecks and process gaps

Reporting & Governance

- Own dashboards covering order status, delivery performance, errors, and escalations.
- Use data and operational insights to improve planning, capacity management, and service levels.

Qualifications & Experience

- 4 to 5 years of experience in operations, supply chain, fulfilment, or order management.
- Experience managing high-volume, time-sensitive execution environments.
- Robust stakeholder management and process improvement capabilities.
- Familiarity with ERP, CRM, or order management systems preferred.

Key Competencies

- Execution Excellence
- Fulfilment & SLA Management
- Process Design & Automation
- Stakeholder Coordination
- Supply Chain Alignment
- Data & Performance Management

Contact Person

Sofiya Sayyed

SG OASIS

Interested candidates can share their resume on [email protected]

📌 Fulfillment Manager From QSR / FMCG / Retail (Mumbai)
🏢 SG Oasis
📍 Mumbai