- Provide technical support to customers through phone, email, or chat for issues related to mobile banking applications.
- Troubleshoot and resolve customer complaints regarding payment transactions, account balances, and other financial services.
- Collaborate with internal teams to identify and resolve complex technical issues affecting multiple customers.
- Escalate critical incidents to senior team members or supervisors as needed.
Job Requirements :
- 4-8 years of experience in app support, application support, EPIC/Nach/NEFT/UPi/Payment processing.
- Solid knowledge of software support principles and practices.
- Excellent communication skills with ability to handle high-pressure situations effectively.
📌 Application Support (Mumbai)
🏢 Clover Infotech
📍 Mumbai
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