Urgent Opening for CENTRE HEAD OPERATIONS with DR.AGARWALS EYE HOSPITALS LTD for Mumbai/ Pune Location.

Please share updated resume on [email protected] or Whatsapp - (phone hidden)

Urgently for below mentioned location -

Mumbai - Thane Down, Navi Mumbai, Central Line

Pune

Experience: Experience in Healthcare/Retail Operations

Leadership experience in managing multi-functional teams

Solid focus on customer/patient experience and business performance

Roles & Responsibilities:

- Ensure smooth functioning of all healthcare operations in the assigned hospital.
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending ALs to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.




- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
- Report to be submitted to Management.
- Giving On Job training to Counselors, Patient care associates.
- Random Counseling.
- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with Doctors about Targets, High Value Cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare monthly tour plan and submit for approval.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.

* Responsibilities can be modified subject to necessity.

Thanks & Regards,

Divya Aaru

Assistant Manager - HR

Dr. Agarwals Eye Hospital

Mobile : (phone hidden)

Email : [email protected]

www.dragarwal.com

📌 Centre Head - Branch Operations (Thane)
🏢 Dr Agarwals Eye Hospital
📍 Thane