Job Title: Key Accounts Specialist Premium Key Accounts

Reports To: Cluster Manager
Department: Sales
Job Objective:
We are looking for a driven and customer-focused Key Accounts Specialist to manage and grow relationships with premium and high-value merchants. The role involves driving new acquisitions, ensuring smooth onboarding, and maximizing usage of EDC devices in the assigned territory.

Key Responsibilities:

Merchant Acquisition:

- Identify, pitch, and close high-value merchant accounts for EDC installations.
- Focus on premium businesses such as hospitals, hotels, large retailers, luxury outlets, and service providers.

Account Management & Retention:

- Act as the single point of contact for assigned key merchants.
- Ensure merchant satisfaction through proactive engagement, issue resolution, and timely support.
- Drive activation and consistent usage of terminals post-deployment.

Revenue & Performance Tracking:

- Meet or exceed monthly sales and activation targets (TPV, device retention, etc.).
- Monitor transaction performance and take corrective actions to improve volume and retention.

Field Execution:

- Regular market visits for lead generation, onboarding, KYC completion, and device deployment.




- Conduct merchant training and awareness on product features, billing, and reconciliation processes.

Cross-Functional Coordination:

- Liaise with internal operations, logistics, and support teams to ensure seamless merchant onboarding and servicing.

Candidate Requirements:

Experience: 1 to 4 years of experience in sales or business development in the payments, banking, fintech, or related field. POS/EDC sales experience is preferred.

Education: Graduate (mandatory); MBA preferred but not essential.

Skills Required:

- Strong communication and interpersonal skills.
- Self-motivated with a problem-solving attitude.
- Ability to manage fieldwork, prioritize tasks, and handle pressure.
- Familiarity with MS Excel, CRM tools, and mobile apps for lead tracking.

Why Join Us?
Work in a high-growth, tech-driven industry
Opportunity to manage high-value relationships and make tangible business impact
Fast-paced, learning-oriented work environment
Attractive incentive structure and growth opportunities opportunities

Ready to Make an Impact?
Apply Now: https://lnkd.in/gkm-zjpy

📌 Key Accounts Specialist / Premium EDC Sales (Mumbai)
🏢 PhonePe
📍 Mumbai