Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do This role involves a deeper understanding of the Employee Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.
o Read, understand, and analyze client processes as a subject matter expert.
o Execute processes accurately and timely as a hands-on processor.
o Master the given process and help team members overcome process-related queries.
o Escalate issues and seek advice when faced with complex problems.
o Pay close attention to the quality of written and verbal English skills within the team.
o Create logical plans, realistic estimates, and schedules for activities or project segments.

o Ensure LWIs are followed and updated regularly and train team members on process updates.
o Ensure process controls are followed; maintain, validate, and update process documentation to ensure compliance.
o Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions.
o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
o Participate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME.
o Participate in various internal or client initiatives related to the process.




o Understand existing performance metrics, how they are measured, and improve the measurement system.

- Team Support:
o Plan proper allocation of work.
o Support Team Lead / Manager with daily stats/reporting and MOS.
o Update process metrics daily and maintain MIS.
o Be available on the floor to resolve process-related issues.
o Participate in team-building activities and organizational initiatives.
o Complete training needs analysis for the team through quality reports and knowledge tests.
o Follow the Quality Check and Audit mechanism within the process to ensure delivery on SLAs.
o Ensure and maintain the security and confidentiality of client data.
o Assist in training/educating team members on learning and acquiring skills in the process.

What are we looking for
- Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels.

- Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

- Resilience and ability to work under pressure.

- Good organizational, prioritization, and multi-tasking skills to deliver to deadlines.

- Analytical and problem-solving skills.





- Demonstrate high levels of confidentiality.

- Attention to detail quality-driven in communications and all system transactions.

- Ability to deal with customer complaints professionally and escalate where appropriate.

- Basic leadership and coaching skills.

- Teamwork collaboration.

- Self-driven.

- Flexibility to work in shifts.

- Results/target-oriented.

- Multi-cultural awareness.

- Client interfacing skills (Email Phone): Valuable email etiquette, strong email drafting keyboard skills, and good phone etiquette/technique.

Functional Competencies:

- Knowledge of Employee Org data management processes (New Hires, Exit, Job data changes, etc.).

- Strong MS Office and Excel skills.

- Strong command of written and verbal English language.

- Proficient with Business Excellence Practice.

Roles and Responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems

- Your day to day interaction is with peers within Accenture before updating supervisors

- In this role you may have limited exposure with clients and/or Accenture management

- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

- The decisions you make impact your own work and may impact the work of others

- You will be an individual contributor as a part of a team, with a focused scope of work

- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 HR Service Delivery Analyst (Mumbai)
🏢 Accenture
📍 Mumbai