Position - Manager & Sr Manager

Location - Navi Mumbai - Turbhe

Experiences - 12 years of experiences in BPO (mandatory)

Adding a Dedicated Manager with BFSI domain expertise [Experience managing inbound and Email Domain] the ROI & benefit

- Will bring dedicated focus and CX input for improve customer experience in Voice and Email Line of business.
- Regular reviewing and coaching team to build a CX-Focused team culture.
- With dedicated alignment & focus, will work on streaming lining on the prospect and will work on focusing in improving customer delight.
- Future approach in improving review opportunity via Cross sales and service to sales mode to add additional review to business.

- JD: - Manager Operations CX [inbound & Email Line of Business]
- Experience:



12+ years (2+ years in team management)
- Domain: BFSI expertise
- Skills: Voice & non-voice ops, MS Office, digital tools, cloud telephony
- Education: Graduate
- Certifications: Lean Six Sigma (Green Belt minimum; Black Belt preferred)
- Other:
- Strong communication, leadership, and analytical skills
- CIBIL Score >650
- Knowledge of QMS, ISMS & relevant policies
- Skilled in SOPs, FMEA, governance frameworks
- Proven problem-solving and decision-making ability

Interested candidate can apply - [email protected]

📌 Operations Manager (Navi Mumbai)
🏢 Quess
📍 Navi Mumbai