Role & responsibilities

- Welcome and assist patients in a warm, courteous, and professional manner.
- Schedule, confirm, and manage patient appointments efficiently.
- Handle phone calls, WhatsApp messages, emails, and patient inquiries.
- Register new patients and maintain accurate patient records.
- Coordinate with physiotherapists and occupational therapists regarding schedules and appointments.
- Collect consultation and treatment fees, generate bills, and maintain payment records.
- Ensure patient files and clinic documentation are updated and confidential.
- Manage daily clinic operations, including reception, waiting area, and appointment flow.
- Follow up with patients for appointments, treatment plans, and feedback.
- Maintain inventory of office supplies and coordinate with vendors when required.
- Assist in promoting clinic services, health camps, and patient education programs.
- Ensure a clean, organized, and welcoming reception area at all times.

Preferred candidate profile





- Graduate in any discipline (preferred).
- 1-3 years of experience in a receptionist, front desk, or customer service role (healthcare experience is an advantage).
- Excellent verbal and written communication skills in English and local language(s).
- Pleasant personality with strong interpersonal and customer service skills.
- Proficient in MS Office and basic computer applications; familiarity with clinic management software is a plus.
- Strong organizational and multitasking abilities.
- Ability to work efficiently in a rapid-paced healthcare environment.
- Professional appearance with a positive and empathetic attitude.
- Strong attention to detail and ability to maintain patient confidentiality.
- Willingness to learn and adapt to clinic processes and technology.

Perks and benefits

📌 Front Desk Receptionist (Mumbai)
🏢 Theracure Personalized Care Clinic
📍 Mumbai