Roles and Responsibilities :
- Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to improve processes and procedures for effective resolution of customer complaints.
Job Requirements :
- Excellent English writing skills for effective communication with customers.
- Strong communication skills for clear verbal and written interaction with customers.
- Ability to work in a fast-paced environment handling multiple tasks simultaneously.
- Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Support Intern (Mumbai)
🏢 Bhanix
📍 Mumbai