- Prior experience in sweet shop, mithai, or F&B; retail.
- Basic Excel/billing software knowledge
- People management for counter staff, Housekeeping, Cashier.
- Training current staff on hygiene, weighing, packing standards
- Handling attendance, leaves, and basic HR issues
- Overseeing daily sales operations and achieving sales targets
- Handling customer queries, complaints, and ensuring good service, especially during festival rush (Diwali, Raksha Bandhan, weddings season)
- Managing bulk/corporate orders and gifting boxes
- Ensuring FSSAI food safety standards are followed
- Checking freshness and quality of sweets daily, especially milk-based items
- Maintaining cleanliness of kitchen and store as per food license norms
- Tracking daily/weekly/monthly sales reports and expenses