Job Title: CRM Executive

Location: Noida
Experience: 03 Years (Freshers can apply)
Qualification: Any Graduate

Key Skills Required:

- Basic knowledge of CRM tools/software (or willingness to learn)
- Positive communication skills (verbal & written)
- Customer handling and problem-solving skills
- Knowledge of MS Excel & data management
- Follow-up and coordination skills
- Ability to maintain customer records and database

Job Responsibilities:

- Maintain and update customer data in CRM system
- Handle customer queries via call, email, or chat
- Ensure timely follow-up with customers/leads
- Coordinate with internal teams (Sales/Operations)
- Track customer interactions and prepare reports
- Ensure customer satisfaction and issue resolution
- Support in lead management and conversion tracking

For Freshers:

- Training will be provided on CRM tools and processes
- Basic understanding of customer service is a plus

For Experienced Candidates:

- Prior experience in CRM/Customer Support/Sales Support preferred
- Ability to manage customer lifecycle and retention strategies
- Hands-on experience with CRM tools will be an advantage

Salary:

As per industry standards (based on experience)

📌 Crm Executive (Noida)
🏢 Bajaj Formulation
📍 Noida