1. Monitoring daily service level activities across the team. Have supporting delivery / governance plans to achieve the expected service levels
2. Support the team to achieve their expected daily input & output targets (result oriented). Motivate and guide the team in right direction to ensure weekly and monthly targets are met
3. Ensuring everyone in the team is productive as per business requirements
4. On need basis must endeavor to perform hands-on (lead from the front). Conduct process wellness checks to review if the said processes are being rightly followed
5. Bridge & develop relationship between internal & external stakeholders (offshore and onshore team)
6. Work closely with the team and onshore resource managers to support training needs
7.
Drive Continuous Improvements
8. Management Reporting (MI)
9. Risk and Change Management (Exception Handling)
10. Partnering in Performance Management / Performance Development Plans
11. Support Organizational Goals & Objectives
Total Experience Expected: 05-08 years
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