Senior Service Desk Associate English Sunshine Voice

Role Overview

The Service Desk SeniorAssociate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal
instructions.
Provides technical guidance in activities associated with identifying,
prioritizing,



and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance
Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner

Excellent Comms And Excellent Tech

Flexibility to work shifts if required"
24*7 Shift

One side Cab

Only 30% hike will get +Night Shift

Grade 4 Max Salary 4.7 Lpa Fixed and Varibales

Grade 6 Max Salary 6.5 LPA Fixed and Varibales

Work from Office

10 hours Shifts

Noida 144

Immediate Joiner

Milki Bisht +91 (phone hidden)

E-mail: [email protected]

📌 Noida 144 - (Helpdesk Associate)
🏢 NLB Services
📍 Noida