Role Overview

Position: Manager AMC & Vendor Management
Experience: 5–6 years
Location: Noida
Priority: Immediate joiners

The role is responsible for ensuring all Physics Wallah centers have uninterrupted facility services by managing AMCs, vendors, Freshdesk tickets, SLAs, and billing processes.

Key Responsibilities

- Manage Annual Maintenance Contracts (AMCs) for all centers.
- Monitor and close Freshdesk tickets within SLA timelines.
- Coordinate with OEMs and vendors for preventive and breakdown maintenance.
- Handle escalations and minimize turnaround time (TAT).
- Manage service contracts for:
- VRV & Non-VRV Air Conditioning Systems
- RO Systems
- Passenger Lifts

- Coordinate with OEMs like:

- Daikin, Mitsubishi, LG (AC)
- Johnson, Otis, KONE (Lifts)
- Aquaguard (RO)

- Track vendor SLA performance.
- Verify vendor invoices and coordinate PO and payment processing.
- Prepare MIS reports covering:





- Ticket status
- SLA compliance
- Ageing analysis
- Vendor performance
- Billing

- Coordinate with internal stakeholders across multiple locations.

Skills Required

- 5–6 years in Facility Management/AMC Operations/Vendor Management.
- Solid understanding of:
- AMC lifecycle
- SLA management
- Escalation handling

- Hands-on experience with Freshdesk or similar ticketing tools.
- Vendor and OEM management.
- Multi-location facility operations.
- Vendor billing and invoice verification.
- Advanced Excel and MIS reporting.
- Excellent communication and stakeholder management.
- Ownership and problem-solving mindset.

Interested candidates can share their CV at [email protected]

📌 Manager AMC & Vendor Management (Noida)
🏢 PhysicsWallah
📍 Noida