- Lead Finacle L2 Support for core banking operations.
- Manage EOD/BOD processes, including:
- Month End
- Quarter End
- Year End activities
- Ensure stability of CBS batches, interfaces, and backend jobs.
- Possess working knowledge of CBS customizations.
Payments Support
- Manage and support payment systems:
- IMPS
- RTGS
- NEFT
- UPI
- IFT
- Cards Management Systems
Incident & Problem Management
- Own and resolve highpriority production incidents.
- Conduct Root Cause Analysis (RCA) and ensure:
- Permanent resolution of issues
- Closure of RCA action items
- Manage escalations during weekends and holidays based on application criticality.
Team & Customer Services Management
- Lead and manage the Customer Services / Application Support Team.
- Act as the primary escalation point for business and operations teams.
- Mentor team members and ensure service quality.
DR, Audit & Compliance
- Plan and execute Disaster Recovery (DR) drills.
- Support BCP readiness and regulatory audits.
- Ensure compliance with internal and RBI guidelines.
Vendor & Stakeholder Management
- Coordinate with CBS vendors and thirdparty service providers.
- Track SLAs, issues, and corrective actions with vendors.
- Participate in discussions related to system improvements and upgrades.
Automation & Continuous Improvement
- Identify opportunities for process and operational automation.
- Prepare proposals for automation and monitoring improvements.
- Drive initiatives to reduce manual efforts and recurring issues.
📌 CBS Support Lead (Noida)
🏢 Shivalik Small Finance Bank
📍 Noida
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