- Degree in Computer Science, Information Technology or a comparable qualification.
- 5 years of experience in enterprise application support, Windows troubleshooting, Microsoft 365 productivity applications, or digital workplace services.
- Experience supporting Microsoft 365 productivity applications, including Microsoft 365 Apps for Enterprise (Word, Excel, PowerPoint, Outlook), SharePoint Online, OneDrive, Microsoft Teams, and Microsoft Copilot.
- Good knowledge of application lifecycle support, including deployment coordination, maintenance, upgrades, and retirement.
- Strong Windows troubleshooting, advanced incident analysis, root cause analysis, and problem-solving skills.
- Hands-on PowerShell scripting experience for support automation and operational improvements.
- Excellent communication and stakeholder management skills in an international setting.
- Experience supporting global and cross-functional team.
- Fluent English, written and spoken.