We are looking for a Senior Executive Customer Service with experience in Ocean Export Freight Forwarding. The ideal candidate should have hands-on experience in managing end-to-end export shipments, customer coordination, documentation, and operational compliance while ensuring timely and productive shipment execution.

Key Responsibilities

Export Operations & Booking

- Manage complete ocean export shipment lifecycle from booking to job closure.
- Receive booking requests from shippers and overseas agents and process them through the ERP system.
- Coordinate with booking, operations, shipping lines, and overseas agents to secure space and confirm bookings.
- Share booking confirmations, container details, and shipping instructions with customers.
- Monitor shipment schedules, container movement, and gate-in status to ensure timely execution.

Documentation & Compliance

- Coordinate with the documentation team for Shipping Instructions (SI), MBL/HBL drafts, and final documentation.
- Review export documents for accuracy before submission.
- Ensure timely processing of export documentation, including MBL, HBL, VGM, AMS, ISF, ACI, Pre-Alerts, and FMC filings (where applicable).
- Upload shipment documents and maintain records as per company SOPs and compliance requirements.

Customer & Overseas Coordination

- Act as the primary point of contact for customers, overseas agents, shipping lines, and CHA.
- Provide regular shipment updates and proactively resolve customer queries.
- Maintain strong relationships with customers and business partners through effective communication.
- Handle inbound and outbound communication professionally and ensure prompt responses.

Costing & Sales Coordination





- Prepare and update sales memos with accurate buy and sell charges.
- Coordinate with internal teams for costing updates and billing requirements.
- Ensure all charges are updated in the ERP system before shipment closure.

Accounts & Job Closure

- Follow up on outstanding customer payments after shipment departure.
- Coordinate with the Accounts team for payment confirmation and invoice reconciliation.
- Verify job profitability (P&L;), complete documentation review, and close jobs in the ERP system.

Reporting & Process Compliance

- Update Daily Status Reports (DSR) and operational reports on time.
- Ensure adherence to company SOPs, trade instructions, and operational guidelines.
- Maintain accurate records and proactively escalate operational issues when required.
- Achieve operational KPIs related to accuracy, response time, and customer satisfaction.

Required Skills

- 2–5 years of experience in Ocean Export Customer Service or Freight Forwarding Operations.
- Strong knowledge of Ocean Export Documentation and freight forwarding processes.
- Hands-on experience with MBL, HBL, AMS, ISF, ACI, VGM, Pre-Alerts, and Export Documentation.
- Experience working with ERP systems used in logistics and freight forwarding.
- Good understanding of shipping line procedures, CHA coordination, and export compliance.
- Excellent communication, coordination, and problem-solving skills.
- Ability to manage multiple shipments and work in a fast-paced environment.

Preferred Candidate Profile

- Graduate in any discipline.
- Experience in the Freight Forwarding, Shipping, or Logistics industry is mandatory.
- Strong customer service orientation with excellent organizational skills.
- Detail-oriented with the ability to manage multiple priorities efficiently.

📌 Senior Executive - Customer Service (Noida)
🏢 Honour Lane Logistics (india)
📍 Noida