Job Description

Role: Quality Analyst

Department: Quality

Location: Noida

Brief about the Team

The customer service team is responsible for assisting users with their queries, issues, and concerns. They address the customer's inquiries, provide support with orders and deliveries, assist with product information and recommendations, resolve complaints or issues, and ensure customer satisfaction. The team is reachable through various channels, such as phone, email, or through WhatsApp. The customer service team closely works along with our consumers to provide the best experience and end-to-end services to them.

What will you do:

Quality Analyst:

- Audit customer interactions against quality parameters.
- Identify error patterns and prepare RCAs for critical misses.
- Track NPS, disposition accuracy, and FCR trends.
- Conduct Social Media audits.
- Conduct IPDC audits.
- Support Team Leaders with coaching interventions.
- Prepare quality reports and MIS.




- Participate in calibration sessions and continuous improvement initiatives.

Product Knowledge And Customer Education:
- You will play a key role in ensuring the quality of our products and contribute to our goal of delivering exceptional customer experiences. If you have a passion for quality assurance, have excellent analytical skills and love working in a rapid-paced environment, you'll be a perfect match for our team.

What we are looking for :
- Minimum 1 year experience in current role
- Currently designated as Senior Executive
- No PIP in the last 3 months
- Willing to travel to Noida (minimum 4 days/week)
- Rotational week off

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Analyst - Customer Service (Noida)
🏢 TATA 1 MG
📍 Noida