- Provide technical support to customers via phone, email, or chat for IT-related issues.
- Troubleshoot and resolve complex technical problems using various tools and software.
- Manage multiple tickets simultaneously, prioritizing tasks based on urgency and importance.
- Document all interactions with customers in a clear and concise manner.
Job Requirements :
- 1-5 years of experience in an IT helpdesk or service desk environment.
- Robust knowledge of IT support, technical troubleshooting, and service desk management principles.
- Excellent communication skills with the ability to articulate technical information clearly to non-technical users.