Job Title: Technical Support Engineer (Adobe Workfront)

Job Summary

We are looking for a Technical Support Engineer to provide technical support for Adobe Workfront, a leading SaaS work management platform. You will troubleshoot customer issues, provide timely resolutions, and deliver excellent support to enterprise customers through phone, chat, email, and ticketing systems.

Key Responsibilities

- Provide technical support via phone, chat, email, and tickets.
- Troubleshoot and resolve product issues within SLA.
- Document customer interactions and resolutions.
- Escalate complex issues when required.
- Collaborate with internal teams for issue resolution.
- Contribute to knowledge base articles and process improvements.
- Participate in a 24x7 global support environment.

Required Skills & Qualifications

- Bachelor's degree in Engineering, Computer Science, IT,



or MCA.
- 2+ years of experience in Technical/Application/Product Support.
- Knowledge of SaaS applications.
- Basic understanding of Java, JavaScript, HTML, CSS, SQL, REST APIs, and Web Technologies.
- Familiarity with Windows, Linux/Unix, and macOS.
- Excellent communication and troubleshooting skills.

Preferred Skills

- Experience with Adobe Workfront or similar SaaS products.
- Knowledge of Salesforce or CRM tools.
- Experience in customer-facing technical support.

Work Environment

- Global 24x7 technical support team.
- Fast-paced SaaS support workplace.
- Opportunity to support enterprise customers worldwide.

📌 Technical Product Consultant (Noida)
🏢 OM Human Resource Agency
📍 Noida