Handle customer queries & after-sales support
Manage orders, returns, refunds & cancellations.
Coordinate with internal teams
Maintain CRM records
Assist clients at our appointment-only showroom
Track client interactions to personalise communication
Required Candidate profile
CRM/Customer Support experience
Valuable communication & customer handling skills
Knowledge of CRM tools (Shopify / Freshdesk preferred)
Basic MS Excel / Google Sheet
Organisational & presentation skill