MOBILAB | Primary Healthtech Private Limited
FIELD OPERATIONS MANAGER IVD DIAGNOSTICS
LOCATION
EXPERIENCE
EDUCATION
REPORTS TO
Pan-India (Field) | Base: Noida
58 Years
B.Sc/M.Sc MLT or B.E./B.Tech
Biomedical
Business Head / Leadership Team
ROLE OVERVIEW
Mobilab is looking for a senior Field Operations Manager to take complete end-to-end ownership of client accounts, each with up to 500-1000
deployed devices spread pan-India. This role is the single point of accountability for everything that keeps a deployed fleet running: installation,
training, technical support, reagent and device logistics, software/hardware upgrades, clinical troubleshooting, and client relationship management.
You will manage a team of 2025 field lab technicians and be the face of Mobilab to doctors, patients, technicians, and clinic/hospital owners.
This is not a break-fix service role. It is a regional operations leadership role you own the account's outcomes, not just individual tickets. If a
device is down, a reagent is delayed, or a client is unhappy, the account owner is the first and last name that matters, and that is you.
A TYPICAL MONTH LOOKS LIKE

Review device uptime and reagent stock status across all deployed sites for the account; flag and resolve supply risks before they cause
downtime

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Travel to priority sites for installations, demos, or performance validation studies meeting doctors, lab heads, and clinic owners directly
Lead or oversee resolution of clinical/diagnostic troubleshooting escalations that field technicians cannot close independently
Run training and knowledge-transfer sessions for field technicians on new software releases, hardware updates, or SOP changes
Review team performance across the 1520 technician group coaching, scheduling, and escalation handling
Reconcile petty cash and field expense reports for the account's operations
Report account health (uptime, open issues, client satisfaction) to leadership on a regular cadence
KEY RESPONSIBILITIES




WHAT WE'RE LOOKING FOR
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Own end-to-end field operations for 23 large accounts (up to ~500
deployed devices pan-India)
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58 years in IVD/diagnostics field operations or clinical application
support
Manage, train, and performance-review a team of 1520 field lab
technicians across multiple locations
At least 23 years managing a field technician team, not just
individual troubleshooting
Ensure device uptime through proactive hardware/software
support and rapid escalation resolution
B.Sc/M.Sc in Medical Lab Technology, Biomedical Engineering, or
B.E./B.Tech (Biomedical/Electronics)
Plan and ensure timely reagent supply and logistics/dispatch
coordination across the account's geography
Strong IVD/diagnostic domain knowledge biochemistry,
hematology, or point-of-care platforms
Lead installation and client-facing demos for recent sites, including
doctor and patient interaction
Composure and credibility in front of doctors, patients, and clinic
owners, including during live breakdowns
Drive clinical and diagnostic troubleshooting false results,
calibration drift, QC failures often without pathologist backup on
Proven ability to run performance validation/correlation studies at
hospital sites
site
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Logistics coordination experience across multi-state deployment
Basic financial discipline petty cash and expense reporting
Willingness to travel extensively pan-India
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Lead performance validation studies at hospitals
(correlation/method validation) with lab heads and doctors




Roll out software/hardware upgrades and cascade knowledge
transfer (KT) to field technicians
Calm, structured communicator who can train technicians and
reassure clients in the same conversation
Manage petty cash and local field expense documentation for the
account
Act as the single point of client-facing accountability during
breakdowns, demos, and business reviews

TOOLS & SYSTEMS YOU'LL USE
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ERP/inventory systems for reagent stock visibility and dispatch tracking
CRM/ticketing tools for logging, tracking, and escalating field complaints
Device calibration and performance logs across the deployed fleet
Training materials and KT documentation for software/hardware upgrade rollouts
MS Excel / Google Sheets for team scheduling, uptime tracking, and expense reconciliation
WHAT YOU'LL BE ACCOUNTABLE FOR
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Device uptime across the entire deployed fleet for the account
Timely reagent, hardware, and software support with no client-side delays
Technician team performance, discipline, and skill development
Client satisfaction doctors, technicians, and clinic/hospital owners
Accurate petty cash and field expense documentation
IDEAL CANDIDATE PROFILE
You've spent 5-8 years in IVD or diagnostics field operations and have already managed a team of technicians, not just your own workload. You're
equally comfortable training a junior technician on a new software release and standing next to a doctor during a live device demo or breakdown.
You understand diagnostic and clinical troubleshooting well enough to make the right call without a pathologist on-site, and you know that in this
role, an unresolved reagent delay or an untrained technician is ultimately your problem to solve not someone else's escalation to wait on.
This role directly addresses Mobilab's need for a single accountable owner of field uptime, client relationships, and technician performance across large deployed
accounts.

📌 Field Operations Manager (Noida)
🏢 Primary Healthtech
📍 Noida