Role & responsibilities

Essential Duties and Responsibilities

- Analyze client configuration requests and design customized solutions to achieve their specific goals.
- Implement customized product systems to address the unique business requirements of each client.
- Provide timely and effective responses to client inquiries via email and phone, ensuring explicit and efficient communication.
- Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
- Regularly maintain and update all project-related documents and tracking systems.
- Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
- Advise clients on best practices and offer guidance for optimal software utilization.
- Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
- Collaborate with team members on software releases and actively participate in ongoing training sessions.
- Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Preferred candidate profile

📌 Client Solutions - US Client Facing Role (Noida)
🏢 Vensure
📍 Noida