Seeking a Customer Support Representative to handle inquiries via phone, email, and chat. Resolve issues, provide product info, and ensure customer satisfaction. Requires robust communication skills, problem-solving abilities, and prior customer service experience.Responsibilities
- Respond to customer inquiries through various channels (phone, email, chat) in a timely and professional manner.
- Identify and resolve customer issues efficiently, escalating complex problems to higher-level support when necessary.
- Provide accurate information about products, services, and company policies.
- Build strong customer relationships through empathy and understanding.
- Document customer interactions and resolutions in a clear and concise manner.
- Contribute to process improvement initiatives to enhance customer experience.
- Meet performance metrics, such as customer satisfaction, first call resolution, and average handle time.
📌 Customer Support Representative (Noida)
🏢 JVM Pay
📍 Noida
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