Key Roles & Responsibilities:

- Creating strategic road map and setting goals and milestones for telesales team
- Ensuring Issuance targets are met for the channel & team
- Monitor the Performance & drive efficiencies and continuously review business strategy by taking corrective measures whenever required
- Coordination with Business stake holders
- Providing guidance & direction to the Team Members
- Prepare reports on Sales performance & Productivity
- Create robust compliance & control environment
- Exploring Xsell & Upsell strategeies
- Ensuring lead optimization
- Ensure optimal utilization of Dialer strategies
- Bridging the gaps & disconnects in system and work towards process improvement
- Training Agents on New Initiatives

Key Requirements - Experience & Skills

• 8-12 years + experience in handling 50+ team strength in outbound campaigns. (Sales / collections)

• Control Attrition for the team

• Drive productivity per advisor

• Constantly improve of conversion of leads

• Employee motivation & engagement

• Control the Loss ratio for the channel

• Control Cancellations

📌 Senior Manager (Noida)
🏢 Niva Bupa
📍 Noida