- Review client plan documents and convert requirements into explicit communication specs (BRDs).
- Create and update participant communications for US benefits plans.
- Develop content for print, email, and web communications (automated and personalized).
- Ensure communications follow style and quality standards.
- Work closely with programmers, testers, and SMEs to review outputs and fix issues.
- Support production activities and assist with updates and defect resolution.
- Partner with client teams and internal stakeholders as needed.
Required Skills
- Strong written communication
- proofreading skills
- analytical and problem-solving abilities
- Ability to manage multiple tasks at once
- Develop content for print, email, and web communications (automated and personalized)
- Experience with TFS or similar tools
- comfortable working with technical teams and client-facing teams