Location: Noida
Experience: 7+ Years
Notice Period: Immediate Joiners Preferred
Role Overview
We are seeking an experienced Avaya Aura CC L3 Engineer to diagnose, troubleshoot, and resolve critical incidents in Avaya Contact Center environments, ensuring system reliability, performance, and user satisfaction.
Key Responsibilities
- Diagnose and resolve critical, persistent, and high-impact incidents
- Conduct detailed root cause analyses (RCA) for recurring or escalated problems
- Develop and implement workaround solutions for unresolvable or unknown issues
- Collaborate with Avaya engineering or development teams for product bugs and enhancements
- Conduct exhaustive troubleshooting , including:
- Analyzing system logs, traces, and debug outputs to pinpoint issues
- Replicating problems in lab or test environments to isolate root causes
- Utilizing advanced diagnostic tools such as Avaya Diagnostic Server, traceSM, and Wireshark for in-depth packet and protocol analysis
Tools Technologies
- Avaya System Manager and Contact Center Manager Administration (CCMA) for managing system configurations and user access
- Avaya Diagnostic Server / traceSM advanced call and signaling trace analysis
- Wireshark and network analyzers for deep packet inspection and network troubleshooting
Desired Skills
- Robust problem-solving and analytical skills
- Hands-on experience with Avaya Aura Contact Center environments
- Ability to handle high-severity incidents and provide timely resolutions
- Experience collaborating with engineering teams for issue resolution and enhancements
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.