Process Type: International Voice & Chat (Inbound / Blended)
Work Mode: Work from Office
Shift: Rotational / Night Shifts (as per business requirement)
Week Off: 2 rotational weekly offs
Job Summary:
We are hiring enthusiastic and customer-focused individuals for the International Voice & Chat Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and ensuring an excellent customer experience for international clients.
Key Responsibilities:
Handle inbound calls and chat support for international customers. Respond to customer queries with accuracy and professionalism. Ensure first contact resolution and customer satisfaction. Maintain call/chat quality and meet performance metrics. Follow company policies, process guidelines, and data security norms.
Eligibility Criteria:
Education:
Undergraduate or Graduate (any stream)Experience: Freshers can apply .Experienced candidates must have a minimum of 1 year of customer service experience.
Skills Required: Excellent English communication (verbal and written)Strong listening and interpersonal skills Basic computer knowledge & positive typing speed Willingness to work in rotational and night shifts
Salary Package:
Freshers: 17,000-25,000 (Based on assessment scores)Experienced: 25,000-50000 (Based on assessment scores)
Perks & Benefits:
Attractive incentives & performance bonuses Fast career growth opportunities Paid training and skill development Friendly work environment with international exposure
📌 Hiring For Freshers & Experience For Voice Process || Gurgaon (Noida)
🏢 The career artist
📍 Noida
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