This role is responsible for developing and growing a defined portfolio of strategic accounts across India. The position offers a unique opportunity to leverage Genesys leadership in cloud-delivered Experience as a Service to build a scalable and profitable business.

At Genesys, we are transforming the customer experience landscape through empathy, innovation, and AI-powered solutions, helping organizations deliver more meaningful connections with their customers. This role requires strong executive presence, strategic thinking, and the ability to design and execute high-impact go-to-market strategies in complex enterprise environments.

This role opens up opportunities for candidates based in Mumbai/Delhi/Bangalore.

What You'll Do

- Own and deliver the overall revenue target for a defined set of named accounts across India
- Develop and execute strategic and tactical account plans to consistently achieve and exceed revenue goals
- Manage key accounts through structured account planning, territory planning, and partner collaboration
- Design and implement an effective go-to-market strategy aligned to the assigned accounts and market opportunity
- Analyze total addressable market and drive initiatives that support strong year-over-year growth
- Forecast annual, quarterly, and monthly revenue with a high degree of accuracy and predictability
- Provide transparent and accurate reporting to India leadership, ensuring strong forecasting discipline and sustainable processes
- Build a deep understanding of Genesys solutions, technologies, customers, and sales motions
- Identify new growth opportunities and develop targeted outreach programs for priority accounts
- Coordinate internal resources effectively to support account strategy, execution, and long-term success
- Maintain up-to-date competitive and industry knowledge relevant to contact center and customer experience solutions




- Represent Genesys at senior executive levels with customers and partners, maintaining strong market presence
- Align customer business objectives with Genesys solutions to deliver measurable business outcomes
- Demonstrate consistent commitment to quality, excellence, and ethical business practices

You'll bring

- 5+ years of experience selling complex, enterprise-level technology solutions
- Strong background in contact center or customer experience solution selling
- Proven experience managing large, strategic enterprise accounts
- Experience selling cloud or SaaS solutions is strongly preferred
- Bachelors degree or equivalent professional experience
- Experience operating in complex, consultative sales environments
- Strong understanding of large enterprise accounts within the Indian market
- Results-driven mindset with a collaborative team-oriented approach
- Strong business judgment and financial acumen
- Willingness to travel within India and internationally as required
- Excellent negotiation, objection-handling, and closing skills
- Ability to collaborate effectively across cross-functional teams
- Strong time management, prioritization, and organizational skills
- Excellent written and verbal communication skills
- Proven track record of meeting or exceeding revenue targets
- Ability to engage and influence stakeholders at all organizational levels

Preferred Qualifications

- Experience selling cloud-native SaaS solutions
- Exposure to partner-led or channel-assisted sales motions
- Familiarity with RFP processes, pricing discussions, and commercial contracting

Key Skills

- Consultative and value-based selling approach
- Robust negotiation, objection handling, and closing capabilities
- Excellent communication and presentation skills
- High level of ownership with a results-driven execution mindset
- Strong collaboration skills and ability to work effectively with cross-functional teams
- Disciplined pipeline management and forecasting accuracy

📌 Sales/Account Executive (Bengaluru)
🏢 Genesys Telecom Labs India
📍 Bengaluru