Sirius Global Limited
(Formerly Sirius Informatics India Ltd.)
CIN U72900DL2000PLC108741

Sirius Global Limited (formerly known as Sirius Informatics India Ltd.), a public limited company registered under the Ministry of Micro, Small and Medium Enterprises, Government of India, is engaged in the business of providing IT Facility Management Services, IT hardware and software maintenance Services, workforce supply, computer consultancy, and other information technology and computer services.

The company has its registered office at 508 Ashok Bhawan, 93 Nehru Place, New Delhi, with eight branch offices in Ahmedabad, Kochi, Kolkata, Lucknow, Mumbai, Vizag and Tirunelveli and has project sites all over India. Some of its prestigious clients are Gas Authority of India Limited - GAIL (India) Ltd., Nuclear Power Corporation of India Limited (NPCIL), Indian Railways, Bharat Heavy Electricals Limited (BHEL), Airport Authority of India, Hindustan Aeronautics Limited (Koraput), Jaipur Development Authority, Bharat Petroleum Corporation Limited etc.

Sirius Global Limited (SGL) is pleased to invite applications for Service Delivery & Operations
for its HQ office.

POSITION PROFILE

Position Title: Service Delivery & Operations
Location: Recent Delhi
Reports to/Position Title: Managing Director
Senior Managers (dotted line)
Supervisors: Project Staff across various project sites

Job Overview:
This Service Delivery & Operations role will be overseeing number of key functions to deliver of a high-quality service as per SLA for external clients of Sirius, based all over India.

Key Roles and Responsibilities

Service Delivery & Operations will be responsible for following:

- Manage Multiple Projects involving L1/L2 support teams, located at different locations.
- Strict Adherence to SLA as per terms, ensure service delivery is timely and accurate on a daily basis.
- Track & Maintain MIS data to gauge performance on daily/weekly/monthly/quarterly for the project.




- Any Request/Requirement from Project Drive till conclusion. Involve in procurement efforts.
- Manage complex & nested Projects from Multiple Govt Clients based all over India.
- To build and maintain talent pool for business needs. Like Backup and Replacement. Involve in Hiring Efforts as and when required.
- Conduct service review of all responsible projects on agreed frequency with Sirius Management.
- Minimizing the penalty is a major KPI
- Identify training and development needs for the team. Execute the plans with the help of the internal & external training team.
- This position is an external and Internal stakeholder facing role and requires establishing and manage expectations with all stakeholders.
- Ensure Smooth on time Client Billing, Follow up for Payments.
- Act as Point of Contact for the Project.
- Provide regular and accurate management reporting on Project Health to Sirius Management.

Requirements:

- Service Management Professional
- Experience of managing 3rd parties and 3rd party delivered services
- Excellent leadership and people management skills
- Excellent written and verbal communication skills
- Vendor Management, Hiring, Maintaining Resource Pool.
- Procurement Exposer is desirable.

Qualification:

- Any Bachelors degree - B Sc (IT)/BCA/BTech
- Any Technical Certification MCSA/MCSE/CCNA/RHCSA or equivalence will be added Advantage.
- ITIL Foundation Certified and Knowledge of ITIL Framework will be an added advantage

Experience:
At least 4-5 years of experience in Leading Teams/Projects, Managing Operations. SGL will prefer a candidate with a results-based business-oriented and who can manage change with ease.

Location: New Delhi

Compensation offered:

- Up to 4 5.5 Lakhs per annum CTC

Other Specific Requirements:

- English and Hindi both oral and written. Any other Indian language will be an added asset.

Application Procedure: Interested persons should send their applications to [email protected]
If selected, we would need at least three references from previous organisations (Reporting Managers).

📌 Service Delivery & Operations (Delhi)
🏢 Sirius Global
📍 Delhi