Job description

Hiring for Assistant Transition manager//30lpa//day shift

- Candidate must possess at least a Advanced/Higher/Graduate, Bachelor's Degree, Professional Degree in any field.
- Preferable with 5 - 8 years of working experience in the related field is required for this position
- Excellent understanding of contact center operation
- Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
- Organizational and time management skills
- Effective facilitation skills in client and staff meetings
- Excellent verbal and written communication skills in English and the language of supporting market
- 5 days working 2 weekoffs
- day shift(10am to 7pm)
- no cab facility and no cab allowances
- CTC upto 30lpa
- Immeidate joiners only
- Work location is Hyderabad and work from the office
- ROI:- HR, Ops round

Roles and Responsibilities

- Transition Oversight: Lead and manage assigned transition processes, ensuring a smooth and efficient transfer of services.
- Stakeholder Management: Engage with both company and client stakeholders, ensuring alignment and collaboration throughout the transition.
- Operational Tracking & Reporting:



Establish and maintain a robust tracking mechanism for key operational indicators to support informed decision-making.
- Budget & Cost Management: Monitor transition spending to ensure adherence to the approved budget.
- Process & Metrics Establishment: Support the setup of key processes, define performance metrics, and develop reporting mechanisms.
- Quality & Process Compliance: Track and drive all critical process parameters to ensure high-quality service delivery.
- Change Management & Transformation: Drive transformation initiatives with a robust focus on change management best practices.
- Continuous Improvement: Support the implementation, maintenance, and continual improvement of Company'ss Quality Management System.
- Additional Responsibilities: Carry out other duties as assigned by management to ensure the smooth execution of transition processes.: Support the setup of key processes, define performance metrics, and develop reporting mechanisms.

Contact person

Maheshwari hr - 96032 70263

📌 Assistant Transition Manager//30lpa//Day shift// (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad