Key Responsibilities:

- Drive dealer workshop performance, service revenue, customer retention, and profitability across the assigned territory.
- Enhance customer experience by improving customer satisfaction, resolving escalated complaints, and implementing product countermeasures.
- Ensure adherence to workshop SOPs, service processes, parts inventory management, PDI, PSF, and repair quality standards.
- Monitor warranty claim submissions, reduce warranty rejections, and improve channel partner compliance.
- Support network expansion, dealer performance improvement, and balanced scorecard implementation.

B.E./B.Tech (Mechanical) or equivalent.

- 3-8 years of experience in Automotive OEM After Sales, Customer Experience, Service Operations, or Dealer Development.
- Solid knowledge of dealership workshop operations, warranty processes, customer complaint handling, service KPIs, and dealer network management.

Location-Delhi,Noida,Gurgaon,Lucknow,Chandigarh,Kolkata,Raipur

📌 Territory Manager-Service CE-Lucknow,Raipur,Gurgram,Noida,Chandigarh (Kolkata)
🏢 Next Step Services
📍 Kolkata