- Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- We operate 24/7 and you will be allocated either Morning/Afternoon/Night/Early Morning shift assigned by the scheduler based on the client's requirement. Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications
- Passionate about customercare
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Job Location: Remote (Anywhere in India)
Important Notice: Excevo follows a merit-based recruitment process. We do not charge any fee at any stage of the recruitment process (application, interview, or processing). If you receive any communication requesting money for a job offer or "selection fee" from individuals claiming to represent us, please treat it as a fraudulent attempt. You can report such incidents on the job portals.
Job Type: Full time Application Question(s):
- Do you have a Laptop/PC (MINIMUM 15.6INCH SCREEN) with Internet Access (Wi-Fi router 50mbp/s)?
- Are you an immediate joiner?
- Can you respond to at least 16+ tickets per hour? Education:
- Bachelor's (Required) Experience:
- Customer service: 4 years (Required) Language:
- English (Required)
Shift availability: 24x7 rotational shift
- Night Shift (Required)
- Overnight shift
- Morning Shift
- Day Shift