- Key Responsibilities Manage patient callout workflows, follow-up tracking, and complaint resolution Gather structured clinical history from patients to support accurate diagnostic reporting Handle report discordance cases across immunoassay, biochemistry, endocrinology,
- histopathology, hematology, microbiology, specialized serology, and general diagnostics Liaise with laboratory departments to ensure reporting accuracy and TAT compliance Prepare physician education materials and support B2B client communication Draft domain-specific healthcare content for digital platforms, including articles, explainers, and test descriptions Support
- SEO initiatives including keyword mapping, metadata optimization, and long-form healthcare content development Assist with social media marketing through content calendars, platform-specific copy, and performance reviews Support recent diagnostic service development, including panel design, diagnostic research, gap analysis, and programme documentation