Founders Associate Brand, Growth & E-commerce

Reports To: CEO / Founding Team

Location: Remote / Work From Home

Working Days: Monday to Saturday

Working Hours: 12:00 PM 7:00 PM

Position Overview

BellaFocus is looking for a highly driven and entrepreneurial professional to work closely with the Founding Team in building and scaling a multi-channel e-commerce brand.

This role is ideal for someone who enjoys ownership, problem-solving, and working across multiple business functions. The selected candidate will be responsible for managing e-commerce operations, customer queries, digital marketing, social media, team training, vendor coordination, and brand-building initiatives.

This is not a narrow e-commerce role. It is a hands-on business-building role for someone who wants to grow with the company.

Key Responsibilities

E-commerce Operations

- Manage day-to-day operations across multiple e-commerce channels such as Amazon, Walmart, Etsy, eBay, Shopify, and future marketplaces.
- Monitor product listings, inventory, pricing, promotions, and catalog performance.
- Coordinate order processing and ensure smooth operational execution.
- Track marketplace performance and identify ways to improve sales, visibility, and customer experience.

Operations Ownership

- Own daily execution across e-commerce, customer service, marketing coordination, vendor follow-ups, and team task management.
- Monitor daily orders, pending customer queries, returns, refunds, cancellations, delayed shipments, and marketplace issues.
- Ensure product listings, pricing, stock availability, and promotional details are accurate across all channels.
- Track operational mistakes and create simple SOPs to prevent repeated errors.
- Maintain daily trackers for tasks, sales, customer issues, supplier updates, and team progress.
- Escalate urgent issues to the Founding Team with clear context and suggested solutions.
- Prepare daily and weekly performance updates for the Founding Team.

Brand & Growth

- Work with the Founding Team to build BellaFocus as a recognizable e-commerce brand.
- Support product launches, promotional campaigns, and brand-building initiatives.
- Maintain brand consistency across marketplaces, website, social media, and customer communication.
- Conduct competitor and market research to identify growth opportunities.

Customer Experience

- Handle customer queries across different sales channels.
- Resolve complaints professionally and within timelines.
- Monitor customer feedback, reviews, and ratings.




- Recommend improvements to enhance customer satisfaction and reduce repeated issues.

Team Training & Coordination

- Train, guide, and monitor interns and junior team members.
- Assign daily tasks and follow up on progress.
- Review work quality and provide feedback.
- Help create a culture of ownership, accountability, and continuous learning.

Planning & Execution

- Convert business goals into clear daily and weekly action plans.
- Track key tasks, deadlines, and performance metrics.
- Identify operational gaps and suggest practical solutions.
- Prepare updates, reports, and progress summaries for the Founding Team.

Digital Marketing & Social Media

- Assist in planning and executing digital marketing campaigns.
- Support SEO, content marketing, email marketing, paid ads, and promotional activities.
- Manage BellaFocuss social media presence across platforms such as Instagram, Facebook, LinkedIn, Pinterest, and X.
- Prepare content calendars, coordinate posts, monitor engagement, and suggest growth ideas.

Vendor & Partnership Management

- Coordinate with suppliers, agencies, influencers, freelancers, and other partners.
- Negotiate pricing, timelines, deliverables, and collaboration terms.
- Build strong working relationships that support BellaFocuss business growth.

Required Skills

- Strong communication and leadership skills
- E-commerce marketplace understanding
- Customer handling and problem-solving ability
- Digital marketing and social media knowledge
- Planning, execution, and task management skills
- Negotiation and relationship-building skills
- Basic data analysis and reporting ability
- Knowledge of Excel, Google Workspace, Canva, AI tools, and project management tools
- Ability to work independently in a fast-paced startup environment
- Entrepreneurial mindset with strong ownership and accountability.

Who Should Apply?

- This role is suitable for someone who:
- Thinks like an entrepreneur
- Takes ownership instead of waiting for instructions
- Enjoys solving business problems
- Can manage multiple responsibilities
- Learns quickly and adapts to change




- Is interested in e-commerce, brand building, marketing, and operations
- Wants to grow into a leadership role as BellaFocus scales

Application Requirement Scenario-Based Assessment

As part of your application, please answer the following scenario-based question in your own words.

We want to understand how you think, prioritize, and make decisions. Your answer should reflect your own reasoning and practical judgment.

Note: We may discuss your response during the interview. Applications containing generic, copied, or purely AI-generated answers without personal reasoning are unlikely to be shortlisted.

Scenario Question

Imagine you have joined BellaFocus as a Founders Associate Brand, Growth & E-commerce.

It is your second week, and you are facing the following situation:

Amazon sales have dropped by 30%.

There are 50 unanswered customer messages.

Two interns require training today.

A supplier is waiting for your response regarding an important order.

BellaFocuss Instagram page has not had a new post in two weeks.

You have one working day, no additional team members, and cannot delegate these tasks.

Question

- How would you prioritize your work?
- In your answer, please explain:
- The order in which you would handle each task
- Why you chose that order
- Which tasks, if any, you would postpone and why
- What success would look like by the end of the day
- What assumptions you made while making your decisions

Response Guidelines:

Maximum 500 words

Use practical examples where appropriate

Focus on your decision-making process, not theoretical concepts

Compensation & Perks

Fixed Salary: 2,40,000 per annum Monthly In-Hand Salary: 20,000

Monthly Allowances

Internet reimbursement: 1,000

Mobile reimbursement: 500

Refreshment Allowance: 1,000

Performance Bonus

Up to 30,000 upon completion of one year, subject to individual performance and company growth.

Salary Review

Every 6 months, based on performance, ownership, contribution, and business growth.

Leave Policy

3 paid leaves per month

Unused leaves can be carried forward to the next month

Leave approval must be taken in advance from the reporting manager

Additional Benefits

Direct exposure to the Founding Team

Hands-on experience in multi-channel e-commerce, brand building, digital marketing, and operations

Opportunity to train interns and grow into a leadership role

Learning and skill-development support

Performance-based career growth

📌 Founder's Associate (Delhi)
🏢 Bellafocus
📍 Delhi