Role & responsibilities

Key Responsibilities

1. Operational & Performance Management

- Own overall zone P&L;, ensuring achievement of monthly and quarterly targets across supply onboarding, occupancy, revenue, and cost optimization.
- Drive execution of standard operating procedures (SOPs) to improve turnaround time, service quality, and operational efficiency.
- Track and improve key metrics such as occupancy %, onboarding cycle time, ticket resolution TAT, and portfolio utilization.

2. Team Leadership & Execution

- Lead and manage a team of Property Managers and Operations staff, with clear goal-setting, reviews, and performance tracking.
- Set individual and team-level targets, conduct regular performance reviews, and ensure accountability.
- Build a high-performance culture focused on results, ownership, and continuous improvement.

3. Business Growth & Expansion

- Drive new supply acquisition and market expansion within the zone, aligned to growth targets.
- Build robust relationships with property owners, brokers, developers, and local stakeholders to accelerate onboarding.
- Identify new micro-markets and execute go-to-market strategies to increase Nestaways footprint.

4. Customer Experience & Retention

- Ensure high customer satisfaction scores (CSAT/NPS) by proactively resolving tenant and homeowner issues.




- Analyze customer feedback and implement process improvements to reduce escalations and churn.
- Own escalation management and ensure timely, data-backed resolution.

5. Financial & Data Management

- Plan and manage the zone budget, ensuring cost discipline while meeting growth targets.
- Analyze dashboards, KPIs, and MIS reports to identify trends, gaps, and corrective actions.
- Deliver regular performance reviews and actionable insights to senior leadership.

6. Compliance, Risk & Safety

- Ensure full compliance with local regulations, company policies, and contractual obligations.
- Drive adherence to health, safety, and risk management standards across properties and teams.

Preferred candidate profile

- Bachelors degree in Business Administration, Management, or a related field (MBA preferred).
- 5–10 years of experience in a managerial or regional role, preferably in real estate, rental housing, PropTech, or consumer operations.
- Proven track record of meeting or exceeding targets in a fast-paced, metrics-driven environment.
- Strong leadership, stakeholder management, and execution capabilities.
- Excellent communication, negotiation, and analytical skills.
- Comfortable working with numbers, dashboards, and performance metrics.
- Proficiency in MS Office and familiarity with CRM/operations tools.

📌 Zonal Manager - Real Estate (Hyderabad)
🏢 Nestaway
📍 Hyderabad