Role & responsibilities

- Conduct stakeholder interviews, workshops, and process walkthroughs across commercial, medical, and compliance functions
- Document as-is / to-be processes, user stories, acceptance criteria, and functional requirements
- Analyze gaps between legacy Veeva CRM (Salesforce) and target Vault CRM; recommend process and configuration changes
- Support migration scoping: data elements in scope, business rules, legacy behavior to retain vs. retire
- Maintain requirements traceability from user story through design, build, test, validation, and migration
- Support UAT prepare test scripts, coordinate UAT cycles, triage defects
- Create training materials, user guides, and process documentation for end users transitioning from legacy CRM
- Act as Product Owner proxy in Agile ceremonies when needed

Preferred candidate profile





• Solid understanding of Life Sciences commercial operations: call planning, HCP targeting, sampling, approved email, MedComms

• Hands-on experience writing user stories, BRDs/FRDs, and process flows (Visio, Lucidchart, Miro)

• Working knowledge of Vault CRM modules: CRM Desktop / iPad, CLM, Approved Email, Engage, Events, MyInsights

• Comfortable navigating both legacy Veeva CRM (Salesforce) and Vault CRM for gap analysis

• Experience with Agile tools (Jira, Azure DevOps) and requirements management

• Excellent facilitation and written communication skills for US client interactions

📌 Senior Associate/ Project Lead/ Manager -Business Analyst (Pune)
🏢 Axtria
📍 Pune