Position: Senior Executive Information Technology

Location: New Delhi

Reports to: Joint Director (Information Technology)

Tenure: 3 Years (annual contract, renewable based on performance and availability of funds)

Senior Executive Information Technology will be responsible for Infrastructure Applications. The position will be responsible for providing day-to-day IT support across Head Office and State Offices, administering enterprise applications, managing user access, maintaining IT infrastructure, coordinating with vendors, and ensuring smooth operation of critical business systems. The role supports IT security, asset management, system administration, and end-user services while ensuring business continuity across the organization.

Key responsibilities:

- 1 IT Infrastructure, User Support Security
- Provide technical support for desktops, laptops, printers, peripherals, operating systems, and business applications.
- Install, configure, upgrade, and troubleshoot hardware, software, and network connectivity issues across Head Office and State Offices.
- Monitor endpoint security, antivirus solutions, server health, internet connectivity, backups, and overall IT infrastructure performance.
- Assist in server patching, operating system updates, vulnerability assessments, and business continuity activities.
- Provide technical support for organizational meetings, webinars, and virtual events.
- 2. User Administration Enterprise Applications Support
- Manage user lifecycle activities including account creation, modification, deactivation, password resets, and access management.
- Administer Active Directory, Microsoft Outlook/Microsoft 365 accounts, security groups, and user permissions.
- Provide user and functional support for Oracle Fusion ERP, Oracle CRM OnDemand (CRMOD), Inventory Management System, and Organizational Portal.
- Configure users, roles,



permissions, project mappings and other application master data.
- Troubleshoot application access, login, browser, and functional issues, coordinating with vendors where required.
- 3. Asset Management, Reporting Vendor Coordination
- Maintain IT asset inventory, fixed asset records, software licenses, warranties, AMCs, and support contracts.
- Track IT assets throughout their lifecycle and support periodic asset audits and verification exercises.
- Generate inventory and operational reports, maintain system documentation, SOPs, and configuration records.
- Coordinate with OEMs, vendors, and service providers for issue resolution, maintenance, warranty claims, and technical support.
- Support backup monitoring, recovery coordination, and compliance with organizational IT policies and procedures.

Requirements Experience

- Bachelors degree in Computer Science/ Diploma 3 years in Information Technology, or a related field.
- 2+ years of experience in IT Support, System Administration, or Enterprise Application Support.
- Hands-on experience with Active Directory, Microsoft 365, Oracle Fusion ERP, CRM OnDemand, IT infrastructure administration.

Key Skills

- Strong troubleshooting and problem-solving abilities.
- Good understanding of Windows environments, networking, security, backups, and enterprise applications.
- Excellent communication, stakeholder management, and customer-service orientation.
- Ability to manage multiple priorities in a dynamic setting.

Disclaimer: The Job Description above is not an exhaustive list of skills, efforts, duties, and responsibilities associated with the position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive u2013 Information Technology (New Delhi)
🏢 HelpAge India
📍 New Delhi