Senior Vice President Insurance Operations (Policy Services & Underwriting), London Market (Property & Casualty Insurance experience ONLY)

Location: Gurgaon / Noida, India (Hybrid)

Department: Insurance Operations London Market

Role Overview

The Vice President – Insurance Operations (London Market) is a senior leadership role accountable for defining and executing the operational strategy for London and Lloyd’s market policy services and underwriting operations. The role ensures scalable, high-quality delivery, robust client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

Key Responsibilities

- Strategic Operations Leadership
- Provide strategic leadership and overall accountability for London and Lloyd’s market insurance operations.
- Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.
- Act as the senior escalation point for complex operational, regulatory, and client issues.

End-to-End Policy Lifecycle Governance

- Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.




- Ensure adherence to London Market practices, contractual obligations, and regulatory standards.
- Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

Client Delivery & Performance Management

- Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.
- Lead client governance forums, performance reviews, and continuous improvement initiatives.
- Identify opportunities for scope expansion, value creation, and operational efficiency

Transformation, Technology & Analytics

- Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.
- Partner with Technology and Analytics teams to implement scalable operating models.
- Strengthen management information, reporting, and data-driven decision-making.

Risk, Controls & Compliance

- Ensure strong operational controls, audit readiness, and compliance across all engagements.
- Proactively identify and mitigate operational and regulatory risks.

People Leadership & Global Collaboration

- Build and mentor senior managers and leaders; develop succession and leadership pipelines.
- Foster a high-performance, client-centric culture aligned with company’s values.
- Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.

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