- Make outbound calls to prospective customers from provided leads and databases.
- Explain property details, pricing, offers, and project features.
- Understand customer requirements and recommend suitable properties.
- Schedule site visits and meetings for the sales team.
- Follow up with interested customers to maintain engagement.
- Maintain accurate records of calls, customer interactions, and lead status in the CRM.
- Answer customer inquiries professionally and resolve basic queries.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Coordinate with the sales team to ensure timely follow-up and customer satisfaction.
Required Qualifications
- High school diploma or bachelor's degree (preferred).
- 3–9 years of experience in telecalling, customer service, or real estate sales.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal communication in English and local language(s).
- Strong persuasion and negotiation skills.
- Good interpersonal and customer relationship management skills.
- Basic knowledge of MS Office and CRM software.
- Ability to work in a target-driven environment.
- Positive attitude, confidence, and professionalism.
Preferred Experience
- Prior experience in real estate, insurance, banking, or BPO telecalling is an advantage.
- Knowledge of real estate terminology and the local property market is preferred.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Qualified leads generated.
- Site visits scheduled.
- Follow-up conversion rate.
- Customer satisfaction and data accuracy.
📌 Tele Caller (New Delhi)
🏢 BL Realty And Marketing Consultants
📍 New Delhi
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