About The Role

Nitco works on some of India's most premium commercial and hospitality projects. This role gives you real exposure to high-end architectural projects and direct access to leading design professionals. If you enjoy a role that's wide-ranging, relationship-driven, and tied to beautiful physical products this is a strong fit.

We are looking for a sharp, well-organised individual to join our team. This role sits at the intersection of client coordination, sales support, and day-to-day operations - making it ideal for someone who is equally comfortable managing a detailed quotation and holding a confident conversation with an architect or interior designer.

You will be a key point of contact for clients and project stakeholders, supporting our business across terrazzo, pavers and decorative concrete surface projects.

Key Responsibilities

Merchandising & Business Development Support

- Coordinate with architects, interior designers, builders, and contractors to understand project requirements and discuss suitable product options
- Follow up on leads, inquiries, and ongoing project discussions
- Support the team in attending client meetings, or site visits as required
- Manage day-to-day email correspondence with clients, consultants, and vendors - professionally and promptly
- Prepare and process quotations, proposals, and follow-up documentation
- Maintain organised records of inquiries, orders, and project status across clients
- Handle scheduling, documentation filing, and general office administration

Executive & Senior Leadership Support

- Provide direct support to senior leadership including calendar management, meeting preparation, and follow-through on action items
- Draft and proofread correspondence, presentations,



and internal communications on behalf of leadership
- Track priorities and deadlines across multiple projects, flagging anything that needs attention
- Act as a reliable liaison between leadership and internal or external stakeholders

Cross-Functional Coordination

- Work closely with production, dispatch, accounts, and sales teams to ensure client commitments are met
- Follow up internally on project timelines, material readiness, and delivery updates
- Consolidate information from multiple teams and communicate clearly with clients - without needing to be prompted

Core Skills & Competencies

Communication

- Excellent written and spoken English and Hindi - clear, professional, and confident across emails, calls, and in-person
- Able to represent the company well with architects, interior designers, builders, PMCs, and senior clients
- Skilled at translating technical or internal information into simple, client-friendly language

Organisation & Attention to Detail

- Strong ability to manage multiple open projects, quotations, and follow-ups simultaneously without dropping the ball
- Meticulous with documentation - pricing, specs, client records, and correspondence
- Able to create and maintain systems that keep the team organised even during high-volume periods

Customer Obsession





- Treats every client interaction as an opportunity to build trust and long-term relationships
- Proactively follows up - not just when asked - and anticipates what clients need before they ask
- Takes ownership of the client experience from first inquiry through to order closure

Quotation & Sales Support

- Comfortable preparing detailed, accurate quotations based on project briefs and specifications
- Understands the basics of pricing, area calculations, and material options well enough to handle routine queries independently
- Tracks the full quotation-to-order pipeline and follows up at every stage

Stakeholder & Cross-Functional Management

- Able to coordinate across teams (production, accounts, logistics) and keep everyone aligned on client priorities
- Comfortable managing up, supporting senior leadership with information, scheduling, and task tracking
- Builds strong internal relationships that make cross-team coordination feel easy, not effortful

Tech & Tools

- Proficient in MS Office especially Excel (for quotations and trackers) and Outlook (for correspondence management)
- AutoCAD is a plus
- Comfortable with WhatsApp Business for client communication .

What We're Looking For

- Experience: 1-4 years in a similar combined role; background in an interior design firm, architectural products company, or building materials industry strongly preferred
- Language: Fluent in English and Hindi - written and spoken
- Domain Knowledge: Familiarity with the design and construction ecosystem (architects, IDs, contractors, PMCs) is a strong advantage
- Personality: Proactive, detail-obsessed, and someone who takes ownership without being chased.

📌 Junior Merchandiser (Delhi)
🏢 NITCO TILES
📍 Delhi