Walk-in Drive | ServiceNow Customer Service Management (CSM) Consultant | Delhi / Noida

Roles and Responsibilities

- Provide technical support to customers through phone, email, or chat for issues related to IT services and consulting.

- Troubleshoot and resolve customer complaints in a timely and professional manner.

- Collaborate with internal teams to identify root causes of issues and implement solutions.

- Develop solid relationships with customers by understanding their needs and providing tailored solutions.

- Maintain accurate records of customer interactions using ServiceNow CSM tool.

Desired Candidate Profile

- 5-10 years of experience in Customer Service Management (CSM) or similar role.

- Bachelor's degree in Any Specialization (B.Tech / B.E.).

- Strong knowledge of ServiceNow platform, particularly in CSM module.

- Excellent communication skills with ability to work effectively under pressure.

📌 Walk-in Drive | ServiceNow Customer Service Management (CSM) (Noida)
🏢 Tata Consultancy Services
📍 Noida