ba..Role & responsibilities

Business

- Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
- This role is responsible for driving the entire business targets for liabilities assigned to the branch.
- Manage exceptional customer service, proactive sales workplace and efficient branch operations, while adhering to regulations/compliance requirements
- Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services
- Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
- Monitor daily performance of branch staff.
- To manage a team of 5 to 7 employees.




- Cascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews.
- Ensure all deferrals taken are cleared within the specific period.
- Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met.

Customers

- Ensure customers are educated about all products/services offered by Ujjivan
- Ensure courteous customer service is offered to customers by the branch staff
- Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc.
- Lead customer connect initiatives in the branch vicinity

Preferred candidate profile

Perks and benefits

Please share your cv [email protected]

📌 Branch Manager (New Delhi)
🏢 Ujjivan Small Finance Bank
📍 New Delhi