Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow,

today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Associate - Consumer Operations Agent

**Work location: Noida(Work from Office)

Shift: US

Your role will require you to deliver outstanding customer support for all consumer inquiries related to loans and card services, be compatible with clients, innovate processes and data, and improve processes.

Responsibilities

- Deliver outstanding customer support for all consumer inquiries related to supported loans and the credit Card.
- Maintain a language-neutral, clear,



and professional tone in all customer interactions.
- Strive for First Time Resolution (FTR) in every interaction to ensure consumer satisfaction.
- Document interactions accurately, manage cases effectively, and escalate issues when appropriate.
- Support clients commitment to compliance and service excellence by following policies and procedures.

Qualifications we seek in you!

Minimum qualifications

- Graduate in any stream. (except law/diploma)
- Proficient in navigating a PC and working in a Microsoft Windows-based setting.
- Basic knowledge of word processing and spreadsheet applications.
- Excellent communication skills.
- Strong listening skills, empathy, and accountability.
- Problem resolution skills with a focus on single contact resolution.

Business Writing Skills

- Correct English grammar, punctuation
- Ability to structure knowledge into clear, precise responses that directly address the inquiry
- Strong written communication with well-constructed text to convey meaning effectively.

Experience

- Relevant experience in international BPO telephony voice customer

care, supporting US customers, with (Preferred) emphasis on financial servicing.

Preferred qualifications

- Good analytical and problem solving skills
- Prior experience in Banking Financial Services.




- Ability to communicate verbally and through emails with businesses

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Prospect Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by

applicable laws. Genpact is committed to creating a dynamic work workplace that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Process Associate - Consumer Operations Agent - Noida
🏢 Genpact
📍 Noida