Experience:

- 3-5 years of experience in a call centre or customer service role.
- Proven track record of handling inbound and outbound calls in a professional manner.
- Experience in logging user issues and accurately documenting details in a ticketing system.
- Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
- Familiarity with call centre software and systems (e.g., CRM software, ticketing systems).
- Excellent verbal and written communication skills to effectively interact with users/customers.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Experience in providing first-level support and resolving user queries and complaints.
- Knowledge of IT systems, software applications,



and troubleshooting techniques.
- Familiarity with government IT policies and procedures.
- Ability to work collaboratively with cross-functional teams to resolve user issues.
- Patience and empathy to handle user concerns and complaints effectively.
- Solid problem-solving skills and attention to detail in resolving user issues.
- Adaptability to learn new tools and technologies quickly.
- Customer-focused mindset with a commitment to delivering high-quality service and support.
- Ability to maintain composure and professionalism during high-pressure situations.

📌 Technical Support Engineer (Delhi)
🏢 Amantya Technologies
📍 Delhi