Responsible for soliciting and managing of reservations sales-related opportunities.

- Manages and provides training and work assignments to Reservations Sales staff.
- Actively up-sells each business opportunity to maximize revenue opportunity.
- Achieves personal and team related revenue goals.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
- Provides service to our customers in order to grow share of the account on behalf of the company.
- CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required. OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

- Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Conducting Daily Reservations Sales Activities





Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintece orders.
- Providing Exceptional Customer Service

Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.

- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.




- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
- Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.
- Additional Responsibilities

Utilizes applicable intranet for resources and information.

- Creates contracts as required.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

- We actively foster an workplace where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
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📌 Reservations Manager (New Delhi)
🏢 Marriott
📍 New Delhi