Sales Associate | Retail Sales | Customer Service | Store Operations

Company: Leading Indian Multinational Eyewear Company
Experience: 1 - 15 Years
Location: Multiple Locations Across India
Industry: Retail / Eyewear / Consumer Services
Employment Type: Full Time

Job Summary

We are looking for dynamic and customer-focused Sales Associates to join a leading Indian multinational eyewear company. The ideal candidate will be responsible for delivering an exceptional customer experience, driving sales, recommending suitable products, and ensuring smooth store operations.

This role is best suited for individuals with strong communication skills, a passion for retail sales, and a customer-first approach.

Key Responsibilities

Customer Service & Experience

- Greet and welcome walk-in customers professionally.
- Guide customers through the store journey and promote eye check-up services.
- Deliver an outstanding customer experience by understanding customer requirements.
- Address customer queries and concerns effectively to ensure satisfaction.
- Assist customers throughout the purchase process and build long-term relationships.

Product Recommendation & Sales

- Recommend suitable eyewear products based on customer needs and preferences.
- Understand customer requirements through effective questioning and active listening.
- Upsell and cross-sell products to maximize sales opportunities.
- Convert customer interactions into successful sales while maintaining a consultative approach.

Sales Target Achievement

- Achieve assigned sales and conversion targets.
- Follow company SOPs and store operational guidelines.
- Ensure accurate billing and transaction processing through POS systems.




- Coordinate with customers regarding product delivery and order completion.

Store Operations & Maintenance

- Maintain store hygiene, visual merchandising, and product displays.
- Support stock-taking and inventory management activities.
- Verify product quality before handover to customers.
- Handle product returns professionally and work towards minimizing return rates.
- Ensure security and proper handling of store assets and inventory.

Desired Candidate Profile

Qualification

- Graduate in any discipline.

Experience

- Minimum 1 year of experience in retail sales, customer service, hospitality, FMCG, consumer durable, lifestyle, fashion, or similar customer-facing roles.
- Tele-sales experience alone will not be considered.

Required Skills

- Retail Sales
- Customer Service
- Upselling & Cross-Selling
- Communication Skills
- Store Operations
- Target-Oriented Selling
- Customer Relationship Management
- Active Listening
- Interpersonal Skills
- POS Billing Knowledge

Key Competencies

- Strong customer orientation.
- Ability to build rapport and trust with customers.
- Result-driven and sales-focused mindset.
- Quick learner with adaptability to changing business requirements.
- Ability to multitask and prioritize effectively.
- Positive attitude and proactive ownership of responsibilities.

Why Join Us?

- Opportunity to work with a leading Indian multinational eyewear brand.
- Structured training and career growth opportunities.
- Performance-driven rewards and incentives.
- Dynamic and customer-centric work environment.

Interested candidates may share their updated resume at:
[email protected]

Perks and advantages

Over time allowance

📌 Sales Advisor (Chandigarh)
🏢 Shree Trishakti Group
📍 Chandigarh