About the Role

Weu2019re seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our energetic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, weu2019d love to hear from you.

Key Responsibilities:

- Monitor queues and agent adherence in real time to ensure operational efficiency
- Manage intraday staffing levels and shrinkage to meet service level goals
- Track and report real-time performance metrics, SLAs, and adherence trends
- Collaborate with Operations and WFM teams to implement schedule adjustments and updates

Requirements:

- 1 years of experience as an RTA, WFM Executive, or Real-Time Analyst
- Strong understanding of call center KPIs (AHT, SLA, adherence, occupancy)
- Hands-on experience with WFM tools such as IEX, Avaya, Genesys, or similar platforms
- Excellent analytical and communication skills
- Willingness to work night shifts

📌 Workforce Management Real Time Analyst (Bangalore Rural)
🏢 Conduent
📍 Bangalore Rural