- Manage a team of helpdesk agents to ensure productive resolution of customer queries and issues.
- Develop and implement effective processes for incident management, problem solving, and change control.
- Collaborate with other teams to identify areas for improvement in the service desk operations.
- Analyze performance metrics to optimize workflows and improve overall efficiency.
Job Requirements :
- 3-5 years' experience as a Team Lead or Manager in an IT services environment.
- Proven track record of successfully managing high-performing teams in a fast-paced environment.
- Strong understanding of ITIL best practices and industry standards for service desk operations.
- Excellent communication, leadership, and problem-solving skills.
📌 Helpdesk Lead (Chennai)
🏢 Sify
📍 Chennai
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